Effective Date: 20 July , 2025
At Walid Tea Supply, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return guidelines below:
Returns are accepted within 7 days of delivery.
Products must be unused, unopened, and in their original packaging.
Proof of purchase (order number or invoice) is required.
Opened or used tea packets.
Perishable goods where packaging is damaged after delivery.
Discounted or promotional items (unless defective).
Once we receive and inspect your returned item, we will notify you of approval or rejection.
Approved refunds will be issued to your original payment method within 7-10 business days.
If you receive a damaged or incorrect product, contact us within 48 hours of delivery with a photo of the item and packaging. We will arrange a free replacement or full refund.
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Email us at [Insert Email Address] with your order details and reason for return.
Our support team will provide instructions for returning your item.